Individual acceptance of personal accountability and responsibility for consistently delivering agreed service
Making every effort to follow all agreed customer requirements and all statutory and regulatory requirements related to the service being offered
Continual monitoring and reporting of all agreed service quality and performance indicators
Recognition of individuals who demonstrate excellence or innovation in service delivery
Our quality objectives are to:
Consistently and efficiently deliver services to our customers that comply with their specifications and relevant standards
Give our customers the utmost confidence in our professional services and ability to meet their needs
Measure our performance and use this information for the continual improvement of our services
To achieve these objectives, we shall act to:
Ensure high levels of management and staff involvement in all operational aspects
Continuously engage all stakeholders in meaningful consultation and communication
Measure our performance and use this information for the continual improvement of our services and Management System
